We’ve compiled a list of your most frequently asked questions to ensure your shopping experience is as seamless as possible. If you can’t find the answer you are looking for, feel free to email us – we are always happy to help.

Where are you based?

We are based in Kuwait.

Do you ship internationally?

We ship within the GCC to Saudi Arabia, United Arab Emirates, Qatar, Bahrain & Oman.

Is it safe to order online?

We guarantee that your payment and personal data will always be kept 100% private and secure.

Why do prices change at checkout?

Please note, all transactions are processed in KWD. The prices you see on our product pages and in your cart will be in your currency of choice, however, at checkout our system converts all prices back to KWD. Please be assured that you will be charged in your currency exactly as per the amount shown on the product pages.

What payment methods do you accept?

We accept Visa, MasterCard and KNET. All items purchased will be made through a secure payment gateway.

Do you accept cash on delivery?

Yes! We offer cash on delivery for orders placed locally in Kuwait.

Can I place an order via WhatsApp?

Yes you can! Please contact us on +965 98754456 and provide us with the name and product ID of the item(s) you wish to purchase. We’d love to talk to you!

Do you ship to P.O. boxes?

Yes we do!

How do I know you received my order?

You will receive an email confirmation after placing your order to confirm that we received your order.  We recommend checking your junk/spam folders as well. If for some reason you do not receive a confirmation email, simply send an email to us at info@ivybabies.com

Do you ship to multiple addresses?

You may only ship to one address per order. If your order contains items that require shipping to multiple locations, you will need to place separate orders for each address.

Can I change the shipping address of my order?

Please let us know immediately if you have made a mistake with your address so we are able to change it for you. Once your order has been dispatched, we cannot redirect it to a different address.

Can I cancel my order once it has been placed?

All orders that have been cancelled before being dispatched will be refunded to your credit card. Please allow adequate time for your banking institution to process the credit. We process orders very quickly, so cancelations cannot always be fulfilled. You must immediately email us at info@ivybabies.com

Can I make changes to my order?

We like to send out the orders to our customers very quickly but please contact us and we will do our best to assist you.

Will the items on my order ship together or separately?

All items on the order will ship together in one shipment. If an item is on backorder, the entire order will ship complete once the item is back in stock.

I am purchasing this as a gift. Will the receipt show the price?

As long as you indicate that your order is gift during the checkout process, we will only include a gift receipt with the package. Your order confirmation serves as your record of payment.

Do you offer gift wrapping?

Yes, our team does beautiful gift wrapping which you can select during check out at no extra cost. If you have chosen to purchase gift wrapping for your order, we will wrap your items in tissue paper and place them in a box. If you choose to include a gift message, your message will be hand written by us on a card and included with the box. Bulky items cannot be gift-boxed.

Can I add a gift message?

We can add our fabulous signature gift card with a personalized handwritten message or a blank gift card at no extra charge.

Can you help me select a gift?

If you are stuck for the perfect gift idea, we would love to help! Just contact us and we’ll be happy to help out with a suggestion or two. We know our stock well and can point you in the right direction!

Can I return a gift I received?

Yes! Gift recipients can return merchandise received as gifts as long as a proof of purchase is provided. Please email us for specific instructions on your return.

How can I track the status of my order?

Once we have shipped your order, you will receive an email update with shipping details and a tracking number. If you experience any delays please contact us and we can look into your order.

Are all products displyed in stock?

All products listed are held in stock, unless otherwise indicated as OUT OF STOCK. Having said that, on rare occasions an error in our inventory may result in an out of stock item being listed as in stock. Should this happen, we will refund you.

The product I want is out of stock. Will you be getting more in?

That depends! You can always email us so we can let you know.

Do you ship bulky items internationally?

Unfortunately, we do not ship bulky items internationally. However, we’d be happy to look into it. E-mail us your address and a list of the products you’d like to order and we’ll send you a quote.

Can I purchase your items in store?

We are only based online. We’ve taken the hassle out of shopping so that you can shop from the comfort of your home! We deliver right to your doorstep at the click of a button.

What if my question isn’t answered?

If we have not answered your question, please do not hesitate to contact us! We truly want to please our customers and will always try our hardest to resolve any situations that come up.